Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
L.D., Mill Valley, CA
"What I was most impressed with, was the easy to search for a pattern within such a large inventory. Well designed web site, very intuitive to navigate."
L.Y., Greensboro, NC
"I have shopped Replacements since their opening many years ago. It is a wonderful place to visit and browse as well as make purchases. I have been able to add to china patters, replace missing or broken pieces of china and silver. Recently while remodeling my kitchen, Replacements was able to find the discontinued pieces of Vietri that I wanted to hang on the wall as decoration. I have just sent a request for two additional pieces. Thanks for your wonderful customer service. You are the best!!"
S.W., Falmouth, MA
"YOU GUYS ARE GREAT! I think the time and attention you give your customers is a delightful surprise in this day of "invisible" customer service. And you do good business."
S.T., Silverton, OR
S.A., Oro Valley, AZ
"Thank you! This site is easy to use."
R.N., Birmingham, AL
"Great customer service"
D.S., Sierra Vista, AZ
"Terrific convenience and service!"
A.K., Milwaukee, WI
"I really appreciate your service."
C.C., Aurora, CO
"I love your business. I just took an inventory this morning and realized there were several pieces I needed, so thank you for all your hard work!"
L.B., Canonsburg, PA
"Love your company"
S.M., Ontario, Canada
"Thanks for providing this service. It's been over 20 years since I've purchased my china and flatware, and, until now, I thought I'd never be able to replace the missing pieces."
M.B., Georgetown, TX
"I have had nothing but good experiences with Replacements."
J.H., Irvine, CA
"This is a fun and great website. Thanks"
J.P.M., Apache Junction, AZ
"I've recommended you to several friends and relatives. You do a good job and I'm very satisfied with your business!!"
R.G., Irvine, CA
"This is a terrific company"
L.B., Nashua, NH
"Very useful and affordable product selection. Have used your company to purchase various patterns of dinnerware listed on bridal registry lists at other stores and have paid half the price through your company."
E.M., Maxwell, IA
"You give excellent service!"
S.M., Terrell, NC
"Thank you for always being so helpful!!!"
A.M., Baltimore, MD
"Wish you continued success"
C.M., Bristol, FL
"I have purchased items from your company in the past, and I was completely satisfied!"
J.M., Kearney, NE
"Wonderful service in the past."
B.F., Congers, NY
"The reason I think you guys are so great is that your customer service people are always friendly and helpful, and your company has been very helpful to me in finding the pieces I need for my discontinued pattern."
M.M., Burbank, CA
"Your customer service is excellent! I'm so happy!"
F.T., Bastrop, LA
"Love your company!"
N.M., Jacksonville, FL
"I give your company 10 out of 10 stars!!! You are great!!!!!!!"
V.T., Suwanee, GA
"You offer a wonderful service and when I ordered from your company, the way my order was packed was outstanding."
A.M., Bloomingdale, IL
"This site is very informative"
A.K., Quebec, Canada
"The most clearly organized site to quickly and easily find a replacement piece or even the name of an obscure pattern."
P.L., Saskatchewan, Canada
"I have always used your company for about 12 years and have always had excellent service. Your staff have consistently been helpful and courteous and have expedited orders quickly and efficiently."
S.B., Waterford, WI
"Previous order was packed very well to prevent any breakage. Very personable staff on phone."
L.C., Charlotte, NC
"I love your store. It is wonderful and I recommend it all the time."
D.H., Albuquerque, NM
"One of the prize possessions from my grandmother is her 1920s era Noritake china. One cup had been cracked for years. After the recent loss of my parents and relocating to New Mexico, it seemed important to replace that particular family piece before it was too late. I remembered hearing about Replacements when I lived in N.C. and had recently seen an ad in Sunset Magazine. Ordering online was quick and easy. The cup and saucer arrived in excellent condition, was expertly packed and the service was great. I can't recommend Replacements enough! "
E.A., Visalia, CA
"Just received my recent orders from your company today & I could not be happier!! You guys had done a excellent job and all 57 pieces arrived in perfect condition! Your packing is far more superior than Lenox & Mikasa combined & that's from personal experience. Your website is easy to use & I can tell your company takes great pride in providing efficient service for all your customers! My shopping experience with your company is very satisfactory & I am already shopping for my next purchase. I will recommend your web site to all my relatives & friends!! Thank you again!"
B.S., Madison, OH
"Really appreciate knowing your service is out there and available."
J.M., Beaverton, OR
"Wonderful products and service!"
L.B., British Columbia, Canada
"I have ordered before from you and was pleased with your service."
M.S., Chicago, IL
"You have a great service."
D.W., Erie, PA
"I love your website. Great photos, really helpful."
C.C., Falmouth, ME
"Have had previous experiences with you and have been very pleased with everything I purchased. I completed two sets of china from you."
W.P., Wynantskill, NY
"You're a great resource!"
More Pages of Letters From Our Customers!