Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
D.F., Bethesda, MD
"We had an unfortunate accident in our family where the majority of our grandparent's china was broken. It was a Lenox pattern that was discontinued. My mother was heartbroken. I was referred to Replacements as a source to try to rebuild the complete set of china. Within 18 months the china set, 12 place settings was complete. Replacements brought joy and memories back to our family. The service was awesome!"
J.S., Sparks, NV
"The site is very user friendly and your staff was very helpful, cheerful and expedient. It was a great experience especially this time of year when everyone needs a little cheer!"
S.O., Portland, ME
"I was so happy to find out about your website, because I've replaced pieces in the past by having to purchase new, and sometimes available only in multiple sets. Your online website saves me time and money."
M.H., Santa Ana, CA
"Great site. Great service."
J.L., Wilton, CT
"Love you guys!!! I never worry about loosing heirloom pieces anymore. I just register - and if it's misplaced I know I can always get another piece of antique china, porcelain or silver. Serious peace of mind. I recommend you often!! You really can replace the irreplaceable."
S.G., Lester Prairie, MN
"I love you guys!"
R.B., Clifton Park, NY
"Ordered other items in the past. Always satisfied."
D.T., Newport Beach, CA
"Thank you for your site!"
A.B., League City, TX
"I have ordered from you recently and was satisfied."
J.B., San Jose, CA
"I love reading the email you send out. You have helped me find things several times. Thank you!"
S.G., San Diego, CA
"Thanks for your helpful website! I find it very easy to navigate!"
C.P., Williamsburg, VA
"Very grateful to have your company find the items we need. Efficient and quick service."
L.N., Jackson, MI
"Have been to your store. Love it, love it, love it!! Thank you for the wonderful pleasure you bring people who care about "pretty things" (as my grandma used to say) whether it is to make a purchase of just enjoy strolling in the shop and looking at all the beautiful pieces."
L.J., Bloomfield Hills, MI
"Great customer service! The merchandise is in excellent condition with no flaws as advertised. I am very happy with all of my purchases that I have made with Replacements!"
D.C., Yucca Valley, CA
"Love your company, great customer service. Both my mother and grandmother ordered their china when I was 12 years old in Canada. Mother chose Royal Worcester pattern Dunrobin, Nana chose Wedgwood, Blue Cornflower. Now at 73 years young, I am adding pieces to pass on full sets to my granddaughters. This is the place to do that, thanks to Replacements, Ltd."
F.D., Sydney, Australia
"Love this service-been very successful so far!!"
S.H., Rockford, IL
"What a great site! You made my day!"
V.M., Shenandoah, IA
D.G., Macomb, IL
"I like your service very much. Since I have silverware and china from Germany it is hard for me to find replacements. Lucky me I found your website!"
R.B., Delanson, NY
"Have bought from you before and got good and quick service."
L.R., River Forest, IL
"One of the best companies to work with! The best example of how Replacements.com went above and beyond: I needed most of my stainless steel flatware. Not only was it located, but I was called because there was a slight rattle from inside of several of the knife handles. I said to send them along-if it was a problem, we'd talk. If I hadn't been told about the rattle, I wouldn't have noticed. The fact that Replacements.com thought it might be a problem says a lot about the way they view customer service. There are about 10 companies I think are terrific to work with, and Replacements.com is at the top of the list."
O.B., Green Valley, AZ
"Have visited your store and was impressed."
R.E., Schererville, IN
"Its been a pleasure to deal with you these past 20 years. I have shared your info with many friends."
S.R., Nicholasville, KY
"I have both ordered & used customer service for information gathering. Received professional services, fast! Love the website."
D.S., Crescent, OK
"You have a really beautiful site--would love to visit sometime! Whoever does your decorating is a world-class talent! You not only have beautiful pieces to display, but the way they are displayed adds to the overall ambiance of what must be a wonderful place in which to shop and delight in the craftsmanship of men and women from all over the world. You will definitely be on our MUST VISIT list the next time we're in Greensboro! It's been many years since we were through there to visit our daughter and her family who lived in the suburbs. Just wish we'd known about your business then!"
A.G., Laredo, TX
"As time goes by and our loved ones pass away, we keep their cherished beautiful china and silver flatware, but most of the time it is not complete. Completing the sets and using them again, will always bring us the memories of our unforgettable family."
V.W., New York, NY
"I like your web site. It is easy to use."
M.G., Lincoln, NE
"Very delighted with all my purchases. Was able to visit your store on our trip to the Charlotte races. What a surprise! We are in the wholesale business and I was so impressed with your warehouse as we took the tour. Thank you for the tour!"
R.F., Hacienda Heights, CA
"Replacements, Ltd. is great - you have helped to complete two of my pattern and now I am starting on the third. Replacements, Ltd. is always friendly, and very nice to work with. I always feel I can count on your company to accommodate my needs."
R.M., Oklahoma City, CA
"Thankful to find you."
C.F., Liverpool, NY
C.S., Woodbury, NY
"We appreciate your service."
A.L., Singapore, Singapore
"I only ordered 3 pieces each Knives & Forks amounting to less than US $100.00 including freight and received continuous updates on delivery, acknowledgement, etc. Such excellent service for being so well posted. Mine was an international shipment to Singapore in South East Asia and expecting delivery by FedEx soon. Will continue using your services when needed and will not hesitate to recommend to anyone your great establishment in helping to get replacements."
A.C., Ellijay, GA
"Always quick to respond."
K.H., Beaufort, NC
"For years, I did not know the name of my mother's crystal. A friend took a piece to your establishment. One of the members of your staff, immediately, identified it and sent me the needed info. Needless to say, I was elated! My relatives have ordered pieces of china and have started ordering the crystal. Whenever, I receive a package from Replacements, I am astounded at the care that you have taken with the items. Kudos to you and yours staff for continuing to do a great job for all of your costumers. I am looking forward to ordering more items from you. Also, I must say that I receive packages from Replacements in a very timely manner."
S.M., Loris, SC
"So excited to learn of your website!"
L.H., Woodbridge, VA
"You have a great selection. I have been able to purchase more of my very cherished grandmothers china. We now have 12 place settings of perfect dishes. Great service and very great prices. I will definitely be telling everyone I know to use Replacements, Ltd."
P.K., Plano, TX
"It was wonderful being able to complete my mother's sets of crystal and every-day glassware. We had searched for years to identify her patterns. She had received them as wedding gifts in 1937 and couldn't remember the names of the manufacturers or the patterns. Your staff and online photographs were all I needed to confirm the information and end our search. Your online program is so user friendly, even a low-tech person like myself found it very ease to use. Everything I ordered was received in perfect condition. I worked in retail for 25 years and know how very important it is to package glassware properly for shipment. You and your staff do a excellent job in every aspect of your business. As a very satisfied and grateful customer, I am sending all of you my deepest appreciation for an excellent job well done."
C.D., Pittsford, NY
"Ordered many pieces from your business, fantastic service! Thanks so much!"
J.E., Mason, MI
"My dishes arrived Friday and Saturday and they are beautiful. Thanks for the rapid service and excellent wrapping of the dishes. One box had a huge hole and I was worried but confident that the expert packaging would prevail over damage--and it did. I will enjoy my Christmas gift from you for years to come. Thanks so much!"
More Pages of Letters From Our Customers!