Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
L.E., Cotati, CA
"I am so very glad that I found you!"
S.A., Olympia, WA
"We have a 25-30 year relationship - have thoroughly enjoyed doing business with Replacements, Ltd."
M.M., Toledo, OH
"Love your site!"
M.V., Holmdel, NJ
"Your company is great!! You have never let me down. Your service and products are outstanding!!!"
T.W., Chevy Chase, MD
"You have been great in the past - I have used you for many, many years."
D.H., Park Ridge, IL
"Replacements, Ltd. is a marvelous institution run by smart, wise, gracious people. Customers appreciate and value everything about it and those who make such a great resource possible."
A.B., Bronx, NY
M.B., Enfield, CT
"I was literally elated when I discovered your website and found that you carried my discontinued pattern of beautiful stainless steel flatware that I had purchased back in the early '70's! I mean ELATED! Everything arrived in perfect condition. I can tell you that I've given away my good silverware to our son and his family to enjoy because I am so thrilled to have replaced my missing pieces of stainless. They just don't make pieces like this anymore. You guys are great!"
C.R., Bloomington, MN
"I love the way you ship your items - very nicely done!"
K.E., Hillsborough, NC
"I do love your store and the services that you provide. Without you I would have missing pieces, broken pieces, and be very disappointed. You provide a valuable service and I very much appreciate being able to obtain the pieces that I need."
A.P., Boise, ID
"Great service. Glad you do this!"
L.M., Anchorage, AK
"I am impressed with your company and the service you provided on my first order with you. I was very happy with the shipping of my order. Not only was the shipment expedient and well packaged, but also very affordable. Some companies I have dealt with charge exorbitant fees to get goods to my state, but I have no complaints on either the pricing of your goods or the cost to receive them."
F.W., Rydal, PA
"Thank you for your great service!"
V.J., Pinehurst, NC
"The "museum" is unbelievable. I say museum because that is what it is. I brought in a plate from Germany that escaped Nazi confiscation in early 1939. My mother-in-law had most of her possessions taken in 1938. She was able to bring only a few of her dishes and other items to the USA. Who else but Replacements, Ltd. would understand the story behind the plate that I brought in? The service representative was very patient and very understanding. Thank you."
B.C., Bradenton, FL
"The most important question is: AVAILABILITY! I've owned my set of dishes for a number of years. When I broke the bowls which I ordered from you, I was heart broken! I went online to find you! I preferred to speak to you by phone to order. You said you had only three - I offered to take all three and ask for a small break in price" which you were not interested in doing. Your packaging was magnificent - I cried when I held the bowls in my hands again."
J.H., Traverse City, MI
"You have been a great help in finding some hard to find pieces and your prices are very reasonable."
K.P., Las Vegas, NV
"I'm so excited I found your site."
V.B., East McKeesport, PA
"In all of my experiences with your staff, whether by e-mail, phone or in person, I have found them to be exceptionally friendly, courteous, thorough, and professional. I enjoy doing business with you because of your staff."
J.J., Cleveland, OH
"Great company with great positive happy people!"
M.T., Sunset Beach, NC
"I buy Replacements for broken/damaged items in my Discontinued glassware pattern, so that I may continue to have a complete set. I have over 200 pieces of the pattern for which I buy replacements. Great Customer Service! Fast, Clean, & Hassle-Free. Protection of items during shipping is exceptional, as I have Never received a broken or damaged item in the many years I have been dealing with your company. Keep up the good work!"
J.P., Jamestown, NC
"I continue to be impressed with the quality of your work and the professional warmth of your staff."
C.R., Winter Park, FL
"Have visited you facility and have used your service previously."
J.E., Holladay, TN
"Very happy to discover your service. May thanks!"
L.G., Shreveport, LA
"Greatest place to order hard to find items. Keep up the outstanding work!"
R.C., Phoenix, AZ
"I have been a customer of yours since 1969 and have always had good luck finding missing pieces to my patterns. I have recommended Replacements, Ltd. to several friends !!"
M.K., Fort Worth, TX
"I have always appreciated our dealings. I have gone to you for several purchases and have always been pleased with the results."
R.K., Ontario, Canada
"I received the two articles I ordered just as promised. The service was wonderful and your company had remembered that I needed something in this pattern for literally years. I was impressed."
S.C., Midlothian, VA
"I have always been more than pleased with Replacements' available products, customer service and overall performance as a company. Thank you and keep up the great work!"
M.T., Milton, MA
"The most helpful feature of your service is notification of availability of an item in the 100-year-old pattern from my husband's family that we use daily and have rarely found anywhere else."
M.C., Northridge, CA
Your people are great to place an order with. They know the merchandise, will research the condition. I enjoy this personal contact. I have been a customer for years and will continue to order by phone. Thank you for making each purchase a delightful experience. I have complete confidence in ordering. Every piece I have received (and that must be in the hundreds by now) has meet or exceeded my expectations....this also holds true for china and silver pieces I have ordered that are between 50 and 100 years old."
V.Y., Lincolnton, NC
"I loved seeing some of the dogs that get to come to work there".
R.C., Johnston, RI
"When people like you take the time to individually wrap each piece, and then bubble wrap the whole order to ensure safe shipment, I am very impressed. Not only was I impressed with the way you handled my order, my order arrived at my home in exactly the amount of time you said it would. I would definitely refer your company to my family and friends. Again thank you for a job very well done!"
J.B., Minnetonka, MN
"It is a great website. I had my mothers dishes from 1925 and needed some replacements. Using your Replacement Co. I found them and was so happy that they were still available."
D.A., Dallas, TX
"I appreciate the friendliness and efficiency of the customer service representatives. Your shipping is usually very fast and the items are well packed. Registering pattern preferences online is easy and quick. I appreciate the updates for hard-to-find items, such as the punch cups for Butler's Pantry. Most of our patterns have been discontinued, so we are eager to know when a piece that we need is available for purchase."
K.C., Jackson, TN
"I have ordered from your company several times, always with good results."
B.B., Summerville, SC
"I love your store."
J.E., Katy, TX
"Long time satisfied customer."
T.K., West Chester, PA
"I was very excited to find your site to add to my grandmother's china!"
M.L., Raleigh, NC
"Replacements is a model for retail customer service and for treatment of employees. I love to go there!"
M.K., Goleta, CA
"I am happy that you carry this pattern. Over the years my original dishes got broken for one reason or another. I was delighted to learn about your company when I did several years ago. I am delighted that I am able to replace some of my dishes."
More Pages of Letters From Our Customers!