Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
P.J., Lisle, IL
"Found your site to be one of the better replacement sites. Have purchased items from you in the past. Also, the response time is excellent. I sent in a picture of some of my Mother's crystal and your staff was able to match the pattern almost immediately. I would recommend your site to anyone looking for replacement pieces of their china, crystal or flatware patterns."
B.K., Montrose, CO
P.J., Golden, CO
"I have relied upon you many times through the years. You never fail. In addition, I would say that your Customer Service staff has always been polite, knowledgeable, and very helpful. Every item that I have ordered has always arrived well-packed and always been exactly as described to me. Thank you so much; we would have been critically short on our set of china if it were not for your service."
P.L., Graytown, OH
"Thank you for all of the help. Appreciate it!"
J.T., Skokie, IL
"Amazing database. I always find what I'm looking for."
K.L., Clinton, IN
"Thanks for your staff for helping me. I'm not good with computers and it's a relief being able to call."
M.P., Townsend, DE
"You do a lovely job!"
D.S., Swarthmore, PA
"I have been a customer for years! I have been delighted to add to some older family pieces, add extra dinner plates of my formal dinner china pattern, and get help from the friendly customer service to find a match to unusual wine glasses by sending them a picture! These are just a few of the great finds that I have been successful in getting at Replacements.com!"
F.M., Westwood, MA
"Since I started shopping here I go no place else. Great company, wonderful sales folks, great prices."
A.F., Torrance, CA
"Love your website!"
C.M., Huntsville, TX
"Thanks for this type of service!"
T.O.C., Toms River, NJ
"Great site. I just placed an order and am thrilled I could find additional pieces for my pattern as it was no longer available in the store where they were originally purchased. The website was easy to use, the photos provided were very clear and the prices were reasonable. I look forward to getting my order and using my new dinnerware. I am also on the list to be notified when/if the canister set becomes available. Thank you very much!"
A.P., Christiansburg, VA
"I've always gotten great service"
C.H., Kaneohe, HI
"Glad I found you!"
S.S., Alexandria, MN
"It was very easy to find my specific china pieces. We had a house fire, and when moving our things back in, our cleaning service provider dropped a box with my china in it. Destroyed, but glad to know I may be able to replace."
J.H., Stewartstown, PA
"Thank you for your assistance"
E.C.M., Pasadena, TX
"I have been pleased with your service in the past."
B.G., Staples, MN
"I have always been happy with my purchases from you."
M.I., Sacramento, CA
"I have told my friends about Replacements.com. It is such a blessing. China that I thought I could never replace, I have been able to find."
J.C., British Columbia, Canada
"What a brilliant site&most needed!!!"
D.A., Mechanicsburg, PA
"Thank you!!!!! What good customer service you offer! I was thrilled to receive my saucer so quickly. I will recommend you to my friends who need to add to their china sets. Also would like to add that your pricing is very fair. Once again thank you and keep up the good work."
G.W., West Hartford, CT
"Your site is great!"
P.H., Richmond, CA
"I have been very happy with the other items I have purchased."
S.R., British Columbia, Canada
E.F., Long Beach, CA
Thanks for my recent order! All arrived in perfect condition. It is so nice to have this wonderful resource for replacement china and crystal. I have had several occasions over the years where, unfortunately, I have had to replace pieces that have been broken or chipped from my now discontinued china pattern and have never been disappointed by Replacements.com. Thanks so much for your help and quick service!"
T.L., Tallahassee, FL
"Very organized site. Thanks for offering this service to locate items."
T.B., Little Rock, AR
"I have been using your company for at least 15 years. I have never been disappointed with service or product."
M.A., New York, NY
"Your service is great. You, or someone in your company, had a perfectly wonderful idea. I thank you because it has been sad when a piece one loves if broken or disappears; now we can ask for your help and you do all the work, all we do is ask&.."
A.C., Temple, TX
"Thanks for your help in finding these pieces! It's wonderful that a company can help a customer in this way, especially when they are rare."
P.J., Cicero, IL
"I have bought items before and I have been most satisfied."
M.B., Montague, MI
"Always happy with your service and delighted to be able to get pieces for a pattern I never tire of using."
C.S., Senatobia, MS
"I have been extremely pleased with the service and the integrity of Replacements. In a world with crooks at every corner trying to defraud us, it is comforting to feel that I can trust Replacements to be honest and equitable with me as their customer. I will continue to be a customer."
P.J., Riverside, CA
"I was able to expand my dinnerware set to service for 12! Nowhere else would I have been able to do that. I have "babied" my dinnerware for 10 years and thanks to you I have enough dishes for the holidays! I'm also waiting for you to find some more dishes I have been wanting. I LOVE your website. And I want to tell the world."
E.S., Alexandria, VA
"I took my mother to your wonderful store about 15 years ago. She said it was better than a museum, because you can't buy the displays at a museum! Your store is beautiful and amazingly vast. There were some beautiful display areas set up, as well. Hope to come down this summer for a return visit."
D.S., Westby, WI
"In my years of dealing with Replacements, Ltd., I have been secure in knowing that your phone staff is always courteous and knowledgeable, my orders have been filled swiftly and properly and to date, I have been most pleased with the way all things are handled. Thank you - I would recommend your company to anyone in a heartbeat."
M.D., Christchurch, New Zealand
"I am just writing to tell you how pleased I am with this new packing. You shipped me replacement dishes which came via ground, I believe. I then repacked them in suitcases using your packing and brought them abroad and they all traveled safely. Your packing is as valuable as your product. Well done."
A.P., Merrillville, IN
"Finally, I found what I needed at a reasonable price. I have been looking for Corelle Pink Trio 9 inch luncheon plates for years. I not only found them at Replacements.com, I also found the gravy boat which I had also been searching for in the same pattern."
P.B., Raleigh, NC
"I love coming there and purchasing items."
S.G., Southampton, NY
"I have known of your company for years."
F.R., Barre, VT
"I received my Pfaltzgraff Tea Rose Pussy Cat Cookie jar and dessert dishes. I was not able to find them anywhere. She was supposed to have flaws but to my amazement they were very negligible. Everything was packaged very carefully. Even double boxed the Pussy cat's head. She arrived safely. I have ordered in the past and have been very satisfied with the quality of the merchandise. I am not worried about items breaking in shipment. Your fine experienced staff do a marvelous job of Packaging and shipping in a professional manner. Thanks!"
More Pages of Letters From Our Customers!