Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
N.A.T., Edmonds, WA
"You are the best at what you do."
V.L., South Portland, ME
"Great company with which to do business."
C.S., Garden City, NY
"Hi. I love your company and its stock and its staff. I am a chinaholic, and this time I gave myself a china TREAT as a reward and it worked out swell."
J.H., Knoxville, TN
"My previous experiences in ordering from Replacements have been satisfactory; therefore, I consider ordering from Replacements above using other companies. Thank you for your prompt attention to my most recent order!"
L.M., Shinnston, WV
"Was so pleased to learn that there is a place to find replacements and additional pieces for this dinnerware since it seems to no longer be available in stores!"
K.C., Gill, MA
"I went looking for that specific cup because the one we had was broken. We don't have a "pattern" - the cup was bought at a supermarket originally. You had what I needed!"
S.G., N. Ridgeville, OH
"Glad to have your site."
J.H., Manteno, IL
"You have a great company with great service."
M.B., Trent Woods, NC
"Visiting your store is an educational experience--lots of historical patterns and items that recall more elegant times."
K.J., Bow, WA
"Excited to have found your website!"
R.W., Norman, OK
P.B., Raleigh, NC
"You guys are awesome. I am so glad that there is a place I can go to add to my china collections."
S.W., Peoria, IL
P.N., Burlington, KY
"Have been a customer for years and you can't be beat in service and price."
S.K., Maple Grove, MN
"Love your website. It is the only place I can do one stop shopping for all my hard to find pieces."
H.S., N. Venice, FL
"I've used you before and you were excellent."
C.S., Greensboro, NC
"Very friendly staff that wanted to be sure I was being helped."
K.V., Grand Rapids, MI
"You have an awesome service."
D.V., Clintondale, NY
"Love you guys!"
K.B., Sacramento, CA
"This place is great. Visited the store once when in the area."
L.W., Oakdale, CA
"Love your service."
S.C., Kansas City, MO
"I've said it before, I'll say it again: this place is great!"
J.S., Cedar Crest, NM
"Your customer service is awesome!"
B.H., Centreville, VA
"So hopeful you can find some of these pieces. This is a wonderful service to offer. Thank you!"
R.H., Albuquerque, NM
"I continue to be grateful I discovered you since I wasn't having any luck finding replacement and additional pieces for my tableware and china on my own. Your customer service continues to be excellent (it's a quite pleasant experience to speak with your folks) plus the shipping and packaging is accurate and very reliable. THANKS for all!"
G.P., Ponte Vedra Beach, FL
"Impressive customer service, First shopping experience with your company very favorable."
T.M., Simpsonville, SC
"Love your site and your company."
B.H., Brewster, MA
"You have always been helpful over the years!"
D.A., Hudson, OH
"Great customer service!!!!!!!!"
W.J., Rock Hill, SC
"Love coming to your location."
B.C., Sarasota, FL
"Love this site"
J.H., Braselton, GA
"Thank you. Great website!!"
S.R., Fort Mill, SC
"I have visited both the website and the physical local of Replacements. Both of them are extremely user friendly and the customer service is excellent. The offerings of china, silver, and crystal is extensive yet the personnel on site and website on-line help you to quickly find what you're looking for. I was very impressed when I visited the location recently on a trip through Greensboro and they quickly pulled up my account based on a few times that I'd visited the website. They had all my contact information as well as my china pattern. I especially like that there are offerings of new and used china with comparable prices. I viewed the dinner plates identified as 'slightly used' and could only identify a small scratch or flaw on 2 of the 14 I viewed. I purchased 7 dinner plates to add to my china as my Thanksgiving guest list continues to grow. In addition, they store has lovely decorative pieces and a huge Christmas shop with very, very reasonable prices. My sister and I had visited several years ago and spent 3 hours browsing and admiring (and buying) a few things along the way. Even the gorgeous cabinetry that much of the china is displayed in is breathtaking. My last visit, just this week, was much quicker and I was in and out in 30 minutes with the china and Christmas decorations I was after. And, my husband was a happy camper in the guest lounge' where he could sit, surf the net or watch TV! All in all, an experience worth the time in all regards."
W.K., Winston Salem, NC
"Replacements, Ltd. is a 'World Class' operation."
L.D., Union Mills, NC
"Replacements, Ltd. is TOPS in every way!!! Your employees are wonderful!! Packaging is top-notch! Everything I have received has been in perfect condition. It is a pleasure to do business with Replacements, Ltd. Thank you."
K.H., Marburg, Australia
"My last purchase arrived in perfect condition. We are in Australia and the packaging was more than adequate to protect the very delicate china on its long voyage to us."
N.C., Arab, AL
"I am a satisfied prior customer. Replacements, Ltd. is loyal to its customers and as always a top notch reputable company."
D.M., Woburn, MA
"Your price is the best anywhere. Customer service could not have been better."
G.K., Avenue, MD
"My experience at Replacements is always a great one!"
F.W., Rydal, PA
"I am so happy to be able to replace pieces from my patterns so that I can keep enjoying my dishes. Thank you for the service you provide and the friendliness you extend to your customers."
More Pages of Letters From Our Customers!