Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
M.S., Roanoke, VA
"Thank you for your continued, excellent customer service! Replacements, Ltd. does an excellent job of up-dating individual pattern requests...a most dependable company!"
S.P., Hampshire, IL
"26 years ago you matched my silver for me. It was my grandmothers and all the forks had disappeared over the years. You do great things."
P.M., San Francisco, CA
"So far, I have been happy with my purchases & updates"
M.W., Aiken, SC
"Previous customer with great success"
J.M., Lakewood, CO
T.K., Mt. Ousley, Australia
"I was so pleased to receive you email where you were able to provide me with the name of the china pattern that I was enquiring about. This setting belonged to my late mother. She was a proud woman who was of "limited means" but this did not stop her from slowly acquiring nice things for her home.I will sort out the pieces I have been given and will then place an order for the pieces I need to complete this set. Please give yourself a bit pat on the back from this very happy customer."
T.H., Merseyside, England
"I am writing to thank you for your excellent service. The replacement Noritake Vintage 618 Bread And Butter Plate, Fruit/Dessert (Sauce) Bowl and Sugar Bowl And Lid I ordered from you arrived safely today. This will now make my Vintage 618 Noritake dinner set, which I purchased in Singapore in 1966, complete again. I will have no hesitation in recommending your service to any of my friends."
V.G., Erie, PA
"What a relief to find a reputable website! It is so hard, especially trying to look up antiques, on the Internet Your website is clear, helpful, and you have exactly what I was searching for!"
E.E., Auckland, New Zealand
"I am so impressed by Replacements.com. It was most upsetting when four cups from an old and treasured tea set were broken and I felt quite pessimistic about the chances of replacing them. Beginning with your encouraging, speedy and efficient response to my initial on-line enquiry, I have had a number of instant and appropriate responses to email queries, a very pleasant and efficient international telephone call, your on-going communication tracking my order and finally the safe delivery of my cups and saucers (beautifully packaged) this morning, in Auckland, New Zealand. Delivered to our door, four days after the order was placed. Well done Replacements.com and thank you to all the people who have worked on this order. "
S.B., Fort Wayne, IN
"Your company is fantastic!"
C.O., Falls Church, VA
"Repeat shopper, very happy with all purchases"
K.J., Savannah, GA
"Your help identifying things are great!"
P.L., New York, NY
"Your company is a great and original concept, and I will not hesitate referring you to others."
G.N., Washington, DC
"I'm a long-time very satisfied customer. Thank you."
R.M., Alberta, Canada
"You have a lovely and extensive selection of beautiful china. I can only add that it takes far more than mere business sense to amass such a phenomenal collection. It takes a keen eye, an appreciation of the aesthetics of the finer things in life and a passion to be around beautiful objects, even for their own sake. I would hazard a guess that REPLACEMENT LTD houses the most varied and lovely collection in the world."
J.J., Manitoba, Canada
N.F., Morganton, NC
"The china set I have was my Grandmothers. She passed away in 1985 and the set went to my mom to be passed down to the oldest daughter. My sister passed away in 1986 and so by default I get the set. I love the set. I used to look at it in my grandmothers china cabinet and think it was so beautiful and elegant. When I got the set from my mom we found out that a couple of pieces were gone and one piece got broke. I have looked for years to find this pattern so I could replace the missing pieces and the broke piece. I found the pieces and more pieces that I didn't know about. I just want to say Thank you for a wonderful website and for helping me complete my china set. I am so excited to complete my grandmothers set. Thank you so much for helping me complete my set."
B.H., Glen Mills, PA
"I'm glad for this website because I love my dishes but 2 or 3 have chipped."
R.M., San Bernardino, CA
"I am so glad you exist!"
L.C., Raleigh, NC
A.H., Ontario, Canada
"My purchases were extremely well packaged, arrived promptly and the items were in mint condition as stated on the website. The vast inventory of your site is also impressive! LOVE YOUR SITE!"
G.D., Baltimore, MD
"I am excited to have found your site!"
J.S., Modesto, CA
"Always great service - use Replacements only for personal purchases and gifts - never consider purchasing retail!"
M.T., Staten Island, NY
"Love the website, have heard good things before, I know many others who have used your services and have been very pleased
E.F., Ontario, Canada
"Love the website, it's wonderfully user friendly, thank you!"
D.B., Jacksonville, FL
"Love your site!!!"
J.B., Vero Beach, FL
"Greatest thing since candy"
D.D., Los Angeles, CA
"I think Replacements.com is great because I don't panic when something breaks. I know that I can check in with you from time to time and more than likely I will find a missing piece of china, a gift for a special occasion or just add to a set I already have. In addition you are a great resource for any household."
R.W., Arlington, TN
"Thanks, I never thought I would be able to add to my china."
M.T., Los Angeles, CA
"Thanks for being there!"
K.C., Northridge, CA
"Replacements is the greatest place! I have had the pleasure of buying from you for over 20 years and items are always excellent; Thank you for enlivening my life with such beauty! P.S. Fantastic staff, too!"
C.B., Kambah, Australia
"The computer site is very good and easy to follow and look up what item you are searching for. Even if what you are looking for is not available, you are kept informed from time to time on progress. I am sure in time the piece I am after will be found even though it is old."
C.G., Paris, MI
"Wonderful, easy site!"
S.D, Bellevue, WA
"You are the best, in every way!"
D.G., Southaven, MS
"Love this place!!"
D.S., Crosby, TX
"I will be buying more from you in the future. I was extremely happy with all of the pieces that I received from you. Thank goodness that there is a business like yours where we collectors can find the really hard pieces to complete our sets. Thanks again for such wonderful customer service and items."
A.H., New York, NY
"You are a great resource!"
G.T., Walnut Grove, CA
"I do so enjoy searching through the many quality selections you offer us on your website. You make it so easy to navigate through the items. You even continue to track them for us making it so exciting when we discover a new piece. Adding a missing piece to a current collection is my biggest joy of all. Kudos to you!!"
P.B., Raleigh, NC
"Thanks for processing our order. We were in your showroom Sunday and it's more beautiful every time we stop by."
D.G., Volente, TX
"Thank you for making it possible to complete our grandmother's china set!"
More Pages of Letters From Our Customers!