Our top priority is to provide our customers with the highest level of service available anywhere! The following is
a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.
E.W., Baton Rouge, LA
"I've been a customer for so long and I appreciate your help with items I need or want as gifts. I look forward to the emails I receive as I get busy and don't often remember to check for the new items you have in stock. I honestly think it has been around 20 years and when needing help to locate an item that was accidently broke, one of your representatives spent weeks trying to locate it for me. This is the kind of service I cherish and know I can always depend on."
L.S., Silver Spring, MD
"I have used Replacements, Ltd. and they found my plate. Thanks a million!"
L.R., Winnsboro, TX
"I found out about Replacements, Ltd., from a good friend of mine that owns a specialty kitchen store in my small town of Winnsboro, TX. Having bought my dishes from her, (Certified International Embassy) they were soon discontinued. She mentioned your web site, and I have been able to get several more pieces. The service is always great, the email alerts when dishes are available is awesome. I have all the colors of the Embassy dishes except for teal, that would be the only thing that I haven't been able to get. Keep up the good work Replacements, Ltd., I recommend you to all my friends."
V.V.B., Overland Park, KS
"I have been ordering from Replacements for almost 20 years and have always been pleased with your personal service, competitive prices, rapid delivery and wide selection of high quality china, flatware and crystal. I wish more businesses were as customer-oriented, professional and efficient as you. I frequently recommend you to friends and will continue to be a loyal customer. If only you were not 1200 miles away I could visit your fabulous showroom more often than every few years! Kudos to you, Bob, and to all of your dedicated and talented staff!"
E.R., Grove, OK
"This is a great site!"
A.M., Euless, TX
"I am so glad I found your site!!!'
J.H., Upper Moutere, New Zealand
"Previous good service."
B.S., St. Augustine, FL
"You are a wonderful resource!"
J.W., Eden, NC
"Love your site! I now have hopes of recreating my mother's Frankoma set!"
J.F., Sarasota, FL
"Love your site!"
D.H., Richmond, VA
"I've ordered other items from you a number of years ago and items were of great quality."
G.P., Glenn Dale, MD
"I undertook a project to inventory each of the fine china patterns collected over the years but had no idea how to approach this task. After contacting Replacements, Ltd. regarding a Johnson Brother's, Blue Willow pattern a very friendly representative invited me to allow her to research the items for me over the phone. In doing so, I learned this particular series under this pattern was discontinued nearly 10 years ago. But, the representative located them, although out of stock within Replacements, Ltd.'s inventory. To my amazement this series have become an unintentional investment which I could never contemplated! As a result of such helpful advice and assistance, I've undertaken the task of inventorying other manufactures and patterns in my collection including Lenox, Butler Pantry, Buffet, Christmas, and Gourmet patterns. Thanks to Replacements, Ltd.'s representatives who went beyond the boarders of patience with my ignorance, I've learned how to research and print pictures of items from your website and received instructions on how to photograph other hard to locate items and send to Replacements, Ltd. to research for me."
W.P., Oxford, MD
"Great company to work with! I have been ordering from Replacements for over 20 years and have never been disappointed. This is a company you can order from with complete confidence."
M.L., Scarsdale, NY
"I am very pleased with your product and will use you again in the future."
S.M., Heath, OH
"I ordered by phone. The person was very knowledgeable about the pattern and size of the replacement bowl I wanted. Every thing went just as he said and I'll give him 5 stars. Thanks for the good service."
J.E., New York, NY
"LOVE your service! I was so excited to finally find out the name of my grandmother's sterling (from 1937 or so). I was missing a few pieces when my mother gave me the set and I wanted to fill in so I'd have a complete set. I had a modest order (about $250) but it was not modest in terms of sentiment. I am THRILLED to now have a complete set of my grandmother's sterling. In today's high tech society it's refreshing to have some have a customer service associate who was very helpful, personable and NOT located offshore. The associate I spoke to made me feel like I was a valuable customer."
S.K., Houston, TX
"I've been a Replacements Ltd. customer for many, many years. You've helped me add to existing flatware and china as well as replace broken pieces of china. Your customer service staff are second to none...they are always friendly and cheerful. I'm waiting to get to North Carolina so I can visit your showroom! I'm always pleased with your service."
J.B., Bartlesville, OK
"Neat site to check out vintage dishes."
C.W., Greensboro, NC
"There really isn't a better place than Replacements that I've experienced. Your staff is so knowledgeable and always goes the extra mile to help, which makes me willing to go the extra miles to get there, when I can; or shop on-line, when I can't."
C.D., Exelsior, MN
"I really appreciate the customer service and how quickly my order was shipped."
J.W., West Sacramento, CA
"I have been looking for this piece for 6 years! I am delighted to finally have it! Thank you!"
L.F., South Yarmouth, MA
"Enjoyed the tour so much! Now I can just picture the process my order goes through. Loved the pet policy, too. The way the orders are packed is great! I never worry about damage occurring during delivery."
P.Z., Saint Marys, GA
"Huge selection of timeless pieces!!"
C.L., Voorhees, NJ
"Great company! Very good customer service!"
J.H., Fieldale, VA
"Any time I have visited, whether to shop or sell, staff have always been friendly and helpful."
P.R., Media, PA
"Staff are always helpful and friendly. I have been using your services for many years and recommend you to others. Additionally, I have been both a purchase and a seller with Replacements. In all instances, you have been wonderful to deal with. I have completed sterling silver place settings, several china services along with serving pieces. I am a delighted customer. Thank you and your staff so very much."
T.R., Georgetown, TX
"The people who answer the phones are fantastic. That is the real reason I called to place my order instead of using the web site. They are helpful, friendly, and know your company! I can also add that the quality of the products match the personnel. Replacements, Ltd. is very honest and more than happy to work with their customers! No shipping worries either."
L.C., Newfields, NH
"Since finding your wonderful company I never worry about using good china, crystal or silver. Because you will have more to replace them if lost or broken. Also, it is much fun to shop for gifts for my children and other loved ones."
P.L., Charlotte, NC
"The Retail Store, warehouses, etc. are all most impressive and each employee we saw had a smile on their face and so nice and friendly in all areas while we were on the tour, which was very well done and we enjoyed it. Thanks for a really nice visit."
A.B., Houston, TX
"Your phone support rep that I conversed with and placed the order through was extremely helpful, courteous and professional and made the buying experience very pleasant."
M.S., Duluth, MN
"Replacements, Ltd. is the only company I know by name that offers this service. Also, I have been to the store in North Carolina, which helped me bond with your business. I did read comments from customers, too, which were very positive."
F.H., Overland Park, KS
"My china pattern is old, therefore, I was pleased I could find a replacement plate for the one that broke. Service was great by phone. I started to purchase online but appreciated having a phone number to call. Thank you!"
W.P., Toronto, Canada
"I am a very satisfied returning customer."
N.N., Orlando, FL
"Love this site!!"
N.B., Fair Oaks, CA
"Love this site!!!"
P.C., Palm Harbor, FL
"I have always been very pleased with my dealings with your company and your employees-always cheerful, unfailingly polite and helpful-whether in person or on long-distance phone. In all the years I have purchased from you I have never received a single broken item. Over the years I have always recommended you enthusiastically. Keep up the great employees!"
B.C., San Clemente, CA
"The lady that helped me was very, very helpful. At 83 this was my first online shopping and she was so encouraging! Making it a fun experience ....thank you!"
K.K., Colchester, VT
"Thank you for a great service and a really pleasurable shopping experience. I love the circulars that arrive in the regular mail....it entirely makes me shop with you. Also, I had a return recently and was so impressed with the way it was handled and the very personal attention I felt I got from your staff as they tried to locate a specific requirement I had. It's a pleasure to do business with you."
H.G., Denliquin, Australia
"A wonderful service."
B.B., Atlanta, GA
"There's not much to add when you're dealing with perfection!! You guys are the best: pattern identification, notification of available pieces, flawless customer service on the phone (because I often have a question which can't be addressed on-line), well-packed and protected shipping, and reasonable prices for items which are antiques (no longer produced) and would otherwise be unavailable to me."
More Pages of Letters From Our Customers!